LAST UPDATED 18 OCTOBER 2026

Privacy policy

TicketSathi is a Chrome extension that fills IRCTC booking pages for you. Most of what it knows stays in your browser.

Stays on your device

Your IRCTC username and password, stored encrypted inside the extension. They are never sent to us.
Passenger names, ages, berth and meal choices, journeys and schedules. They are used only to fill IRCTC pages in your own browser.

Your mobile number, to log you in with a one-time code and to link the passes you buy to your account.
Payment records: the pass, amount, time and Razorpay order and payment IDs. Card, UPI and bank details are handled by Razorpay and never reach us.
Booking outcomes: train number, class, number of passengers, booking statuses and any error message. No passenger names and no PNR.
Run diagnostics (timeline, error messages, last log lines, with names/phone/GST removed) are sent to our servers to fix failures, can be switched off in Automation settings.
The date of each day you use the extension, to count active users.
On this website, Google Analytics records pages visited and a few steps (Add to Chrome, log in, checkout), with device, browser and approximate location. It uses cookies.

Only to run TicketSathi: logging in, checking your pass, handling payments and support, and fixing failures. We do not sell your data or use it for advertising.
It is stored with Google Firebase (Authentication, Cloud Firestore, Cloud Functions). Payments are processed by Razorpay. Website analytics go to Google Analytics.

Turn off run diagnostics in the extension under Automation settings.
To see or delete your account data, write to support@ticketsathi.in from the number's owner. Payment records may be kept where the law requires it.